Privacy Policy

Last updated: December 23, 2021 

This privacy policy describes Osmose Utilities Services, Inc.’s (“Osmose,” the “Company," "We," "Us," or "Our") policies and procedures on the collection, use, and disclosure of your information when you use the Website (www.osmose.com) and tells you about your privacy rights and how the law protects you. 

We use your personal data to provide and improve the Website. By using the Website, you agree to the collection and use of information in accordance with this privacy policy.  

Osmose respects your privacy and is committed to protecting it through compliance with this policy. 

For California Residents, please see the “Privacy Rights for California Residents” section below to view your rights and our handling of your Personal Information. 

For Nevada Residents, please see the “Privacy Rights for Nevada Residents” section below to view your rights and our handling of your Personally Identifiable Information. 

For European Union and United Kingdom Residents, please see the “Privacy Rights for European Union and United Kingdom Residents” section below to view your rights and our handling of your Personal Data. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy: 

• Account means a unique account created for you to access our Website or parts of our Website. 
• Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses. 
• Device means any device that can access the Website such as a computer, a cellphone, or a digital tablet. 
• Personal Data is any information that relates to an identified or identifiable individual. 
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Website, to provide the Website on behalf of the Company, to perform services related to the Website or to assist the Company in analyzing how the Website is used. 
• Third-party Social Media Service refers to any website or any social network website through which a user can log in or create an account to use the Website. 
• Usage Data refers to data collected automatically, either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit). 
• Website refers to Osmose, accessible from www.osmose.com. 
• You mean the individual accessing or using the Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable

Collecting and Using Your Personal Data

How do We collect Your data? 

You directly provide our Company with most of the data we collect. We collect data and process data when you: 

• Register online for an Osmose 360 account. 
• Enter search terms or other information through the Website. 
• Subscribe to receive our notifications. 
• Reach out via Osmose’s Contact Us page.  
• Provide feedback via email or phone.
• Submit a job application via Osmose’s career page or through a third-party administrator site such as Indeed.  
• Connect with us on one of our social media sites, such as Facebook or LinkedIn. 
• Provide information to Osmose through the Website or a Third-party Social Media Service. 

Our Company collects your data when you use or view the Website. We use tools and technologies like cookies and other passive information collection technologies to collect information automatically on the Website, which may include:  

• IP addresses, unique device identifiers, device types, browser type, browser version, operating system details, web server logs, and internet service provider details 
• Language preferences 
• Referring URLs, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, URLs of websites you visited before and after visiting the Website and the links you click within the Website 
• Diagnostic data 

Our Company may also receive your data indirectly from the following sources: 

• Third-party companies when it is necessary to perform services or other legitimate business operations. 
• From affiliates or subsidiaries of Osmose in the normal course of legitimate business operations in order to perform services or communicate with you.  

Types of Data Collected 

Personal Data

We collect and process Personal Data when you provide it to the Company such as: 

• Email address 
• First name and last name 
• Phone number 
• Address, State, Province, ZIP/Postal code, City  
• Social media username 
• Usage Data, as described below

Usage Data

Usage Data is collected automatically when using the Website.

Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Website or when you access the Website by or through a mobile device.

Please note that we, and our partners, may collect personal information about your online activities over time and across different devices and sites when you use the Website.

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, our Website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit www.allaboutdnt.com.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy (https://www.osmose.com/cookies-policy).

Use of Your Personal Data

The Company collects and processes Personal Data for the following business purposes: 

• To provide and maintain our Website, including monitoring the usage of our Website. 
• To manage your Account: to manage your registration as a user of the Website. The Personal Data you provide can give you access to different functionalities of the Website that are available to you as a registered user. 
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Website. 
• To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation. 
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. 
• To manage your requests: To attend and manage your requests to us. 
• For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Website users is among the assets transferred. 
• For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Website, products, services, marketing, and your experience. 

We may share your personal information in the following situations: 

• With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service and to contact you. 
• For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us. 
• With business partners: We may share your information with our business partners to offer you certain products, services or promotions. 
• With other users: When you share personal information or otherwise interact in the public areas of our Website with other users, such information may be viewed by all users and may be publicly distributed outside of our Website. If you interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile. 
• With your consent: We may disclose your personal information for any other purpose with your consent. 

Disclosure of Your Personal Data

Business Transactions 

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. 

Law enforcement 

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). 

Other legal requirements 

The Company may disclose your Personal Data in the good faith belief that such action is necessary to: 

• Comply with a legal obligation 
• Protect and defend the rights or property of the Company 
• Prevent or investigate possible wrongdoing in connection with the Website 
• Protect the personal safety of users of the Website or the public 
• Protect against legal liability 

Security of Your Personal Data

Osmose highly values properly securing your Personal Data. For this purpose, we have implemented appropriate technical and organizational security measures. These include secured servers, firewalls, and data processing agreements with third parties who host our website and through which we send our e-mails. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. 

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. 

Transfer of Your Personal Data 

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. Consequently, this information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. 

Retention of Your Personal Data 

The Company will retain your Personal Data only for as long as is necessary for legitimate business interests or for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Personal Data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. 

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. To determine the appropriate retention period, we will consider the scope and sensitivity of the Personal Data; the potential risk of harm from unauthorized access to, use, or disclosure of the Personal Data; the purposes for which we process the Personal Data; whether we can achieve our purposes through other means; our business needs; and applicable legal requirements. Unless otherwise required by applicable law, at the end of the retention period, we will either anonymize or securely destroy your personal information. 

Children's Privacy 

Our Website is not intended for children. We do not knowingly collect personal information from children. If we become aware that We have collected personal information from a child, we will delete it in accordance with applicable law. 

Links to Other Websites 

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. 

Privacy Rights for California Residents 

To supplement the information in this Privacy Policy, we provide the following additional information as a notice to residents of California (“California Consumers”) in accordance with the California Consumer Privacy Act (“CCPA”).  

Collection and Disclosure of California Consumers’ Personal Information 

As explained in the Use of Your Personal Data section above, we collect personal information directly and indirectly from California Consumers, from third-party companies, and from Osmose affiliates and subsidiaries. 

We have collected, used, shared, or sold the personal information described in the chart above for one or more of the following business or commercial purposes in the previous twelve (12) months: 

• providing our products and Services, including maintaining and servicing accounts, processing purchases and payments, verifying information, and responding to inquiries; 
• processing and managing interactions and transactions for our products and Services. 
• marketing, analytics, and similar functions and services used to communicate with you about our products and Services; 
• analyzing data, identifying usage trends, to evaluate and improve our Website, products, services, marketing, and your experience; 
• processing and managing interactions and transactions for our products and Services; 
• detecting security incidents and protecting against malicious, deceptive, or illegal activity; 
• troubleshooting our Services to identify and repair issues; 
• internal research and development, including the improvement of our Services; and 
• quality and safety assurance, and improving, upgrading, and enhancing our products and Services. 

In addition, we may collect, use, and disclose your personal information as required or permitted by applicable law, when requested or compelled by law enforcement or legal process, or in connection with contractual obligations. We do not treat de-identified data or aggregate consumer information as personal information, and we reserve the right to convert or permit others to convert, your personal information into de-identified data or aggregate consumer information. 

Subject to the CCPA’s restrictions and obligations, our service providers also may use your personal information for some or all of the above-listed business purposes (including to facilitate interest-based advertising and other advertising and marketing). 

Your Rights 

California residents have the following additional rights under the CCPA: 

• The right to know about and access your personal information: You can ask Us what categories of personal information we collect, sell, or disclose about you, as well as the categories of third parties who purchased or received your personal information and the categories of sources of that personal information. You also have the right to request that we provide a copy of Your personal information that we collected, sold, or disclosed in the preceding twelve (12) months. 
• The right to delete your personal information. You have the right to request that we delete personal information collected from and maintained about you. In response, we will delete, and instruct any applicable service providers to delete, your personal information from our records, unless an exception applies. 
• The right to opt-out of the sale of Your personal information: You have the right to direct Us not to sell your personal information, and you may exercise this right at any time.  
  • The CCPA defines “sell” to include selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means. We will act upon an opt-out request as soon as commercially reasonable, but no later than fifteen (15) business days from the date we receive the request. Once you opt-out, we will not sell your personal information unless You give us a new authorization to do so. If a transaction requires the sale of your personal information as a condition of completing the transaction, we will inform you of this and provide instructions on how you can opt-in.  
  • We do not sell the personal information of California Consumers who we know are less than 13 years of age, unless we receive affirmative authorization from the consumer’s parent or guardian. We do not sell the personal information of California Consumers who we know are between 13 and 16 years of age, unless we receive affirmative authorization from the consumer.  
  • If you wish to opt-out of the sale of your personal information, you may submit an opt-out request by emailing privacy@osmose.com. You may also submit requests by calling our toll-free number at 1-833-680-3050. 

• The right to non-discrimination for exercising Your CCPA rights: You have the right to receive equal service and price and not be discriminated against if you exercise any of your CCPA rights. 

Under the CCPA, California residents, or a person authorized on their behalf, may request their personal information that Osmose has collected and how it is used and shared for the 12 months preceding the request and may request Osmose to delete their personal information it has collected. You may generally submit a maximum of two requests in any 12-month period. We will only fulfill a CCPA request if we have been provided sufficient information for us to reasonably verify that the requestor is the consumer about whom we collected the personal information. Please follow any instructions provided and promptly respond to any follow-up inquiries so that we may confirm your identity. If you request that we provide you with specific information about you, we may apply heightened verification standards. 

To make a request, please contact us at our email: privacy@osmose.com. 

Call us at: 833-680-3050  

Or write to us: 

Osmose Utilities Services, Inc. 

635 Highway 74 South 

Peachtree City, GA 30265 

You will receive a reply to your request within 45 days. If your request cannot be processed within that timeframe, you will be notified accordingly. 

Financial Incentives 

Privacy Rights for Nevada Residents 

Nevada law allows consumers to direct certain businesses not to sell their personally identifiable information to third parties in order to license or sell that information to additional third parties. If you are a Nevada resident, you may submit such opt-out requests to privacy@osmose.com. To be effective, your request must include your full name, mailing address, phone number, and email address. We will endeavor to respond to your verified request within sixty (60) days of receiving the request. However, due to unforeseen circumstances, we may need to extend this period by up to thirty (30) days. If an extension is reasonably necessary, we will notify you of this during the initial 60-day period. 

International Users 

Osmose is based in the United States. If you are using our services outside the United States, please be aware that information we obtain about you may be transferred to and processed in the United States or other jurisdictions outside your own. By using the Website and providing your personal information, you acknowledge that your personal information may be transferred to and processed in jurisdictions other than your own. Please be aware that the data protection laws and regulations that may apply to your personal information transferred to the United States or other countries may be different from the laws in your country of residence. 

Privacy Rights for European Union and the United Kingdom Residents 

Osmose is the data controller for the consumer personal information we collect and maintain. Our Company would like to make sure you are fully aware of all of your data protection rights. Every EEA and UK resident is entitled to the following under the GDPR: 

• The right to information about processing: You can ask Osmose whether your Personal Data are processed and are entitled to information about these processing operations. 
• The right to access information: You can view the Personal Data collected about you by Osmose. If requested, Osmose will provide a copy of the Personal Data that is processed, provided that no details of others are available.  
• The right to correct and update the information: If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated. 
• The right to have your information erased: If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request we will confirm whether the data has been deleted or the reason why it cannot be deleted (for example because we need it for our legitimate interests or regulatory purposes).  
• Right to limit the processing of data: You can ask us to (temporarily) stop processing data, for example to check the correctness of the data.  
• The right to transfer data: If data has been processed on the basis of permission or to execute an agreement with you, you can ask Osmose to provide you with (or transfer to a third party) the data that you have provided to Osmose, in a structured and machine-readable form.  
• Right of objection: You have the right to object to the processing of your Personal Data. Osmose will cease processing unless there are legitimate or legal grounds for the processing. If you object to processing for direct marketing purposes, the Personal Data will no longer be processed for these purposes.  
• Right of objection against automated decision-making, including profiling: You have the right not to be subjected to a decision that is only taken on the basis of automated processing (including profiling), unless that decision has no "legal consequences" and no other significant consequences. Please note: such processing does not occur with Osmose.  
• Withdrawal of consent: If and insofar as we process data on the basis of your consent, you have the right to withdraw the consent at any time. This does not affect the legality of the processing before the withdrawal. 

We can only process your Personal Data if we have a proper reason for doing so. We will only process your Personal Data for one or more of these reasons: 

• The processing is necessary for us to provide you with the services you request, fulfill a contract or to respond to your questions. 
• We have a legal obligation to process your personal information, such as compliance with applicable tax laws or other government regulations or compliance with a court order or binding law enforcement request. 
• We have a legitimate interest in processing your personal information and our reasons for using the personal information outweigh the potential prejudice to your data protection rights.  
• You have consented to our processing of your personal information. When you consent, you may change your mind and withdraw your consent at any time by emailing us at privacy@osmose.com. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@osmose.com  

Call Us at: 1-833-680-3050 

Or write to Us: 

Osmose Utilities Services, Inc. 

635 Highway 74 South 

Peachtree City, GA 30265 

United States 

You will receive a reply to your request within a month. If your request cannot be processed within a month, you will be notified accordingly. Osmose is required to process your request within three months at the latest. There are no fees or charges for the first request but additional requests for the same data may be subject to an administrative fee. We may require specific information from you to help us verify your identity prior to processing your request. Applicable law may require or permit Us to decline your request. If we decline your request, we will tell you why, subject to any legal restrictions on disclosing this information. 

You also have the right to file a complaint with the Dutch Data Protection Authority against processing of Personal Data. You can contact the Dutch Data Protection Authority for this at https://autoriteitpersoonsgegevens.nl/ 

Changes to this Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of this Website after any update to this Privacy Policy will constitute your acceptance of our changes. 

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By visiting this page on our Website: https://www.osmose.com/contact-us
• Via email at privacy@osmose.com
• By calling our toll-free number at 1-833-680-3050